Booking & Hire Policy
Please review our hire terms before booking. These terms apply to all rentals from Event Colours in the UK and Nigeria.
1. All items are for hire only; returns are not accepted.
2. Cancellations made 14 or more days before the event date incur a charge of 50% of the booking value, reflecting lost hire opportunity.
3. Bookings cannot be cancelled less than 14 days before the event date; cancellations in this window incur a 100% charge of the booking value.
4. A refundable security deposit is required at booking: the higher of 25% of the hire value or £100, capped at £500 per booking. The deposit is returned within 5 working days of the items being returned and inspected, less any deductions for damage, which will be notified within 48 hours of inspection.
5. Items that are damaged or lost are charged at full replacement (purchase) cost, payable within 7 days of notification.
6. UK delivery: items are delivered 24 hours before the event date and collected within 24 hours after the event. Delivery cost varies by item type, quantity and delivery location and is quoted at checkout.
7. Nigeria: delivery is not available; clients collect items from our warehouse and return them, following the same timing (collect 24 hours before the event, return within 24 hours after the event).
By submitting a booking or styling request with Event Colours you acknowledge that you have read and accept this policy.